Shipping & Returns Policy

Shipping

• Processing Time
All in-stock orders are processed and shipped within 2–3 business days (Monday–Friday, excluding holidays). Please note that order processing times are separate from shipping times. You’ll receive a tracking number via email once your order has shipped.

• Domestic Shipping
We ship orders across the U.S. via trusted carriers such as USPS, UPS, or FedEx. Standard shipping is available for all orders. Expedited shipping options may be available at checkout.

• Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the weight of your order. Wholesale orders may qualify for custom shipping quotes.

• International Shipping
We offer international shipping to select countries. Duties and taxes may apply upon delivery and are the responsibility of the recipient. International delivery timelines vary based on destination.

• PO Boxes & APO/FPO Addresses : At this time, we do not ship to P.O. Boxes or APO/FPO addresses.

Returns & Exchanges

• Eligibility
We accept returns on unused, unworn items in their original packaging within 14 days of delivery. All returns are for store credit or exchange only. We do not offer refunds to the original form of payment.

• Final Sale Items
Custom pieces, private label orders, special promotions, and clearance items are considered final sale and are not eligible for return or exchange.

• Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us at hello@shopfrem.com within 5 days of receiving your order. Include your order number and photos of the item. We’ll make it right as quickly as possible.

• Wholesale Returns
All wholesale orders are final sale unless otherwise agreed in writing prior to purchase. Damaged items from bulk shipments must be reported within 5 days of delivery for credit or replacement.

• How to Initiate a Return
To begin the return process, please email us at hello@shopfrem.com with your order number and reason for return. We’ll provide return instructions and next steps.

Need Help?

If you have any questions regarding shipping, returns, or your order in general, please contact our team at hello@shopfrem.com. We're here Monday–Friday, 10am–5pm EST.