Customize at FREM

Design to Delivery: How It Works

At Frem, you work directly with the design house and manufacturer—no middlemen, no delays, no markups. We handle everything in-house, from concept to finished product, ensuring speed, consistency, and quality.

Benefits of Custom Orders

No Middlemen

Direct communication with designers and manufacturers for better quality control.

In-House Production

Complete control from concept to delivery ensures consistency and speed.

Ongoing Partnership

We support you beyond delivery with reorders and seasonal collections.

OUR WORK PROCESS

Follow our streamlined 7-step process to bring your vision to life

Step 1 1 week

Discovery & Brief

We start by understanding your goals—style, materials, budget, and target audience. This sets a clear foundation for your project.

Step 2 1 week

Design & Development

Our in-house design team researches trends and creates sketches or CAD renderings. Choose to develop a new concept or customize an existing Frem design.

Step 3 2 weeks

Pre-Production Approval

Once the design is finalized, you’ll receive a Pre-Production (PP) Sample for approval. After confirming details and placing a 30% deposit, production is scheduled.

Step 4 1 week

Sampling

We quickly produce and deliver your samples—so you can touch, test, and review before full production begins. Please check the below table for minimum order requirements.

Step 5 3 weeks

Production

Your order is produced in our trusted facilities with strict quality control at every stage.

Step 6 1 week

Packaging & Delivery

We handle packaging to match your brand—from eco pouches to custom gift boxes. Finished goods are shipped directly to your destination.

Step 7 1 week

Ongoing Support

We stay involved after delivery—assisting with reorders, seasonal collections, and corporate gifting programs.

Customized item requirements

Please review the minimum order quantities and production timelines for our customized jewelry items.

Type of Product	Minimum Order Quantity	Duration
Custom Earrings	120 units	45-60 days
Custom Necklace	120 units	45-60 days
Custom Bracelets	120 units	45-60 days
Custom Rings	120 units	45-60 days
Custom Anklets	120 units	45-60 days
Custom Canvas Tote Bag	360 units	60-90 days
Custom Jewelry Box	360 units	60-90 days

Before/after

Swipe to see our customized products

Before

After

Shipping & Returns Policy

Shipping

• Processing Time
All in-stock orders are processed and shipped within 2–3 business days (Monday–Friday, excluding holidays). Please note that order processing times are separate from shipping times. You’ll receive a tracking number via email once your order has shipped.

• Domestic Shipping
We ship orders across the U.S. via trusted carriers such as USPS, UPS, or FedEx. Standard shipping is available for all orders. Expedited shipping options may be available at checkout.

• Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the weight of your order. Wholesale orders may qualify for custom shipping quotes.

• International Shipping
We offer international shipping to select countries. Duties and taxes may apply upon delivery and are the responsibility of the recipient. International delivery timelines vary based on destination.

• PO Boxes & APO/FPO Addresses : At this time, we do not ship to P.O. Boxes or APO/FPO addresses.

Returns & Exchanges

• Eligibility
We accept returns on unused, unworn items in their original packaging within 14 days of delivery. All returns are for store credit or exchange only. We do not offer refunds to the original form of payment.

• Final Sale Items
Custom pieces, private label orders, special promotions, and clearance items are considered final sale and are not eligible for return or exchange.

• Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us at hello@shopfrem.com within 5 days of receiving your order. Include your order number and photos of the item. We’ll make it right as quickly as possible.

• Wholesale Returns
All wholesale orders are final sale unless otherwise agreed in writing prior to purchase. Damaged items from bulk shipments must be reported within 5 days of delivery for credit or replacement.

• How to Initiate a Return
To begin the return process, please email us at hello@shopfrem.com with your order number and reason for return. We’ll provide return instructions and next steps.

Need Help?

If you have any questions regarding shipping, returns, or your order in general, please contact our team at hello@shopfrem.com. We're here Monday–Friday, 10am–5pm EST.