Customize at FREM

Design to Delivery: How It Works

At Frem, you work directly with the design house and manufacturer—no middlemen, no delays, no markups. We handle everything in-house, from concept to finished product, ensuring speed, consistency, and quality.

Benefits of Custom Orders

No Middlemen

Direct communication with designers and manufacturers for better quality control.

In-House Production

Complete control from concept to delivery ensures consistency and speed.

Ongoing Partnership

We support you beyond delivery with reorders and seasonal collections.

OUR WORK PROCESS

Follow our streamlined 7-step process to bring your vision to life

Step 1 1 week

Discovery & Brief

We start by understanding your goals—style, materials, budget, and target audience. This sets a clear foundation for your project.

Step 2 1 week

Design & Development

Our in-house design team researches trends and creates sketches or CAD renderings. Choose to develop a new concept or customize an existing Frem design.

Step 3 2 weeks

Pre-Production Approval

Once the design is finalized, you’ll receive a Pre-Production (PP) Sample for approval. After confirming details and placing a 30% deposit, production is scheduled.

Step 4 1 week

Sampling

We quickly produce and deliver your samples—so you can touch, test, and review before full production begins. Please check the below table for minimum order requirements.

Step 5 3 weeks

Production

Your order is produced in our trusted facilities with strict quality control at every stage.

Step 6 1 week

Packaging & Delivery

We handle packaging to match your brand—from eco pouches to custom gift boxes. Finished goods are shipped directly to your destination.

Step 7 1 week

Ongoing Support

We stay involved after delivery—assisting with reorders, seasonal collections, and corporate gifting programs.

Customized item requirements

Please review the minimum order quantities and production timelines for our customized jewelry items.

Type of Product	Minimum Order Quantity	Duration
Custom Earrings	120 units	45-60 days
Custom Necklace	120 units	45-60 days
Custom Bracelets	120 units	45-60 days
Custom Rings	120 units	45-60 days
Custom Anklets	120 units	45-60 days
Custom Canvas Tote Bag	360 units	60-90 days
Custom Jewelry Box	360 units	60-90 days

Before/after

Swipe to see our customized products

Before

After

Privacy Policy

[ Last updated: August, 8th 2025 ]

Welcome to FREM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent manner. This Privacy Policy ("Policy") outlines what information we collect through our website (shopfrem.com), how we use it, with whom we share it, and your rights concerning that information. Please read this Policy carefully. By using our website or services, you agree to the terms described herein.

1. INFORMATION WE COLLECT

a. Personal Data We may collect the following types of personal information:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed by third-party providers)
Account login information

b. Device Information We collect device-related data such as:

IP address
Browser type and version
Operating system
Referring URLs
Device identifiers (e.g., mobile advertising IDs)

c. Usage Data This includes activity on our website:

Pages visited
Time spent
Purchase history
Referral source

d. Cookies and Tracking We use cookies, pixels, and other tracking technologies for personalization, analytics, and advertising purposes. Learn more in our Cookie Policy.

2. HOW WE USE YOUR INFORMATION

We use your data to:

Process and fulfill orders
Provide customer service
Communicate about orders, products, and promotions
Improve website performance and user experience
Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your data with:

Service Providers: Including Shopify (our e-commerce platform), payment processors (e.g., PayPal, Afterpay), and fulfillment partners
Legal Compliance: To respond to lawful requests, enforce policies, or protect rights
Marketing & Advertising Providers: For retargeting, analytics, and behavior-based advertising (e.g., Google Ads, Meta)

All third-party services are bound by appropriate data privacy and security obligations.

4. PAYMENT INFORMATION

We use secure third-party services (e.g., Shopify, PayPal, Afterpay) to process transactions. We do not store your payment card information on our servers.

5. TEXT MESSAGING PRIVACY

We may offer SMS marketing through providers like FREM. When you opt into text updates, we collect your phone number and consent to receive messages. You can opt out at any time by replying STOP. Learn more in our Messaging Privacy Policy.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Opt out of targeted advertising or the sale/sharing of your data
Withdraw consent for marketing communications
File a complaint with your local data protection authority

To exercise these rights, contact us at hello@shopfrem.com

7. SECURITY

We use administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the Internet is 100% secure.

8. RETENTION

We retain your data as long as necessary for business purposes or as required by law.

9. INTERNATIONAL USERS

If you access our site from outside the U.S., you understand and agree that your data may be transferred to, stored, and processed in the United States.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under 13. We do not knowingly collect data from children. If we become aware, we will delete it.

11. CHANGES TO THIS POLICY

We may update this Policy at any time. Updates will be posted on this page with the date of the last revision. Continued use of our services constitutes acceptance of the revised terms.

12. CONTACT US

If you have any questions or concerns, please contact: FREM Wholesale

Email: hello@shopfrem.com / Website: https://shopfrem.com