Customize at FREM

Design to Delivery: How It Works

At Frem, you work directly with the design house and manufacturer—no middlemen, no delays, no markups. We handle everything in-house, from concept to finished product, ensuring speed, consistency, and quality.

Benefits of Custom Orders

No Middlemen

Direct communication with designers and manufacturers for better quality control.

In-House Production

Complete control from concept to delivery ensures consistency and speed.

Ongoing Partnership

We support you beyond delivery with reorders and seasonal collections.

OUR WORK PROCESS

Follow our streamlined 7-step process to bring your vision to life

Step 1 1 week

Discovery & Brief

We start by understanding your goals—style, materials, budget, and target audience. This sets a clear foundation for your project.

Step 2 1 week

Design & Development

Our in-house design team researches trends and creates sketches or CAD renderings. Choose to develop a new concept or customize an existing Frem design.

Step 3 2 weeks

Pre-Production Approval

Once the design is finalized, you’ll receive a Pre-Production (PP) Sample for approval. After confirming details and placing a 30% deposit, production is scheduled.

Step 4 1 week

Sampling

We quickly produce and deliver your samples—so you can touch, test, and review before full production begins. Please check the below table for minimum order requirements.

Step 5 3 weeks

Production

Your order is produced in our trusted facilities with strict quality control at every stage.

Step 6 1 week

Packaging & Delivery

We handle packaging to match your brand—from eco pouches to custom gift boxes. Finished goods are shipped directly to your destination.

Step 7 1 week

Ongoing Support

We stay involved after delivery—assisting with reorders, seasonal collections, and corporate gifting programs.

Customized item requirements

Please review the minimum order quantities and production timelines for our customized jewelry items.

Type of Product	Minimum Order Quantity	Duration
Custom Earrings	120 units	45-60 days
Custom Necklace	120 units	45-60 days
Custom Bracelets	120 units	45-60 days
Custom Rings	120 units	45-60 days
Custom Anklets	120 units	45-60 days
Custom Canvas Tote Bag	360 units	60-90 days
Custom Jewelry Box	360 units	60-90 days

Before/after

Swipe to see our customized products

Beaded Sardine Tin Clutch – Pink Hand-Embroidered Sequin Zip Pouch - Frem

Before

After

Accessibility Statement

At Frem, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

Perceivable - Information and user interface components must be presentable to users in ways they can perceive
Operable - User interface components and navigation must be operable
Understandable - Information and the operation of user interface must be understandable
Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Feedbackk

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

Email: support@frem.nyc
Phone: 212-213-1718
Live Chat: Available during business hours

Thank you for shopping with Frem. We are dedicated to providing an inclusive experience for all!